Tiscali - Fair usage policy

Tiscali UK Ltd - Fair usage policy

Tiscali's policy towards Fair Usage is that Customers should be able to use the service in an appropriate manner to meet their needs. A very small number of customers use an excessive amount of the network bandwidth at peak times, to the extent that it can impair the performance of others. Tiscali's Fair Usage Policy is designed to provide the most effective service to all Customers. The fair usage policy will identify the very small number of very heavy users. We will communicate with these users to try and establish what is driving the high usage and how individual usage patterns and habits can be modified to the benefit of all. In extreme cases, Tiscali may be required to apply management techniques to reduce the impact the heavy users have of the service performance of others.

What Level of usage is allowed?

Only customers downloading well in excess of 100GB a month are likely to be impacted by the Fair Usage Policy. This is the equivalent of downloading more than ten movies a week, or watching streaming content for more than 6 hours every day The Fair Usage Policy will adversely impact less than 0.5% of the users on the network.

How do I know if I am likely to be affected by the Fair Usage Policy?

If you don't use Peer to Peer file sharing software or stream video for extended periods, it is unlikely you will ever be affected by this Fair Usage Policy. If you do use these applications, all we ask is that you use these applications considerately and send and receive large files outside of peak hours.

What happens if you are affected by the Fair Usage Policy?

If you are affected, we will contact you by email to let you know that your usage at peak hours is excessive and is affecting other customers. The email will be sent to both your Tiscali email address and your contact email address (if different) and will contain simple advice on how to reduce your usage. If your usage is still excessive, we will contact you again to ask you to reduce your usage during peak hours. If your usage still remains excessively high, we will contact you a third time to advise you that we will be reducing your capability to consume bandwidth at times of congestion.